1. Who this agreement is between
This agreement is between Front Street Systems LLC, a Tennessee limited liability company, Memphis, Tennessee ("Front Street", "we", "us"), and the business that buys a plan ("you").
You accept it by ticking the box at checkout, by signing it, or by paying for a plan after we have sent you a link to it. The person accepting confirms they are at least 18 and allowed to sign for the business.
Your plan, price and start date are the ones shown at checkout or on your signed order, and on your Stripe receipt. Add-ons are quoted to you in writing (text or email), plus sales tax, before you buy them, and this agreement covers them too.
2. The plans
Professional: $750 to build, plus the $75 a month service plan, plus sales tax on both.
Premium: $950 to build, plus the $75 a month service plan, plus sales tax on both. Same features as Professional with a more custom, premium design.
Professional, $0 down: $150 a month plus sales tax for a 12-month term, a total plan price of $1,800 plus sales tax that covers the build and 12 months of the service plan. After the 12th payment it drops to $75 a month plus sales tax.
Premium, $0 down: $175 a month plus sales tax for a 12-month term, a total plan price of $2,100 plus sales tax that covers the build and 12 months of the service plan. After the 12th payment it drops to $75 a month plus sales tax.
Sales tax: every price and fee in this agreement is in US dollars and is plus applicable Tennessee state and local sales tax, which you pay. That covers the build fee, the monthly service plan, $0 down monthly payments, any early-end balance, the AI phone receptionist, growth tools, every other add-on and any quoted extra work. We add the tax at checkout or on the invoice, show it separately on your receipt, and pay all of it to the State of Tennessee. The rate is the one in force where the sale is taxed on the day you are charged (9.75% in Memphis as of November 2026); if the rate changes, the new rate applies from the day it takes effect.
If your business is exempt from sales tax, give us a valid Tennessee exemption certificate before you are charged and we will not add it. If the Tennessee Department of Revenue confirms that a charge is not taxable, we stop adding tax to it from then on.
3. The free preview
Before you pay anything, we build a preview of your new site. It is free and you owe nothing if you don't go ahead.
Until you buy, the preview belongs to us. If you don't go ahead, we take it down, and on request we delete the words, photos and logo you sent within 30 days.
4. Building and launching your site
We start the final build once your first payment clears. The build is the site you approved in the preview, set up on your web address, working on phones and computers, with tap-to-call, directions and the basic set-up Google needs to find it.
Reasonable changes before launch are included. A different design, extra pages or new features after you approve the preview are quoted first.
We aim to have your site live within 7 days of your payment and of getting what we need from you. That is a target, not a guarantee. If we haven't launched within 30 days of your payment for reasons on our side, you can cancel and get back everything you paid, including the sales tax.
5. What the monthly service plan covers
Hosting, the security certificate (https), keeping the site running, and the yearly renewal of your web address while you are on a plan.
Small changes whenever you need them: hours, prices, menus, photos, wording, specials. Text or email them; we aim to finish within one business day. New pages, new features or a redesign are quoted first.
Support by text, call (through Riley) or email, and fixing anything on your site that stops working or that someone reports as hard to use.
It does not cover add-ons (growth tools, the AI phone receptionist, AI integration) unless your quote says so.
6. Paying
Payments go through Stripe by card or bank account. What is charged when you check out: on an up-front plan, the build fee ($750 or $950) plus the first month's $75; on a $0 down plan, the first monthly payment ($150 or $175) and no build fee. After that the monthly fee is charged on the same day each month. Each charge includes the sales tax under section 2.
If a payment fails, Stripe tries again and we tell you. If it is still unpaid 14 days after we tell you, we may pause your site and services until it is paid. We don't delete anything for 60 days after a pause.
We can change the $75 monthly price with at least 30 days' written notice, and you can cancel before the new price starts. The $150 and $175 monthly prices do not change during your 12-month term. A change in the sales tax rate is not a price change; it follows section 2.
7. Cancelling
Up-front plans (Professional $750, Premium $950, plus sales tax): you can cancel the $75 a month service plan any time after your first month. Tell us by text, email or through Riley. It ends at the end of the month you have already paid for. There are no refunds for part months. The build fee is not refundable once your site is live, because you saw and approved the preview before you paid. If you cancel after paying but before launch, we refund the build fee minus the work already done, with the matching sales tax, and the site stays ours.
$0 down plans: the 12-month term is a commitment. You are buying a site plus 12 months of service for one total price, billed monthly as a convenience. We build the whole site at the start, and keeping it running costs us little, so ending early does not lower what the plan costs us. If you end it before the 12th payment, the unpaid balance of the total price is due within 30 days, by one invoice. For example, ending a $150 a month plan after 4 payments means 8 x $150 = $1,200, plus sales tax, is due within 30 days. Once that is paid, the site is yours under section 8, and if you want we keep your service running until the 12 months are up. If it isn't paid, you also owe our reasonable costs of collecting it, including attorney's fees.
After the 12th payment, a $0 down plan becomes the $75 a month service plan automatically. We remind you before it switches. From then on you can cancel any time, the same way as the up-front plans.
We can end this agreement with 30 days' written notice for any reason. If we do that during a $0 down term, you owe nothing more after the end date and you still get the full handover in section 9.
Either side can end this agreement straight away if the other seriously breaks it and doesn't fix it within 14 days of written notice. Not paying, or putting unlawful content on the site, counts as a serious break.
8. Who owns what
Your content stays yours: your business name, logo, photos and words. You let us use them only to build, run and promote your site.
Your web address (domain) is yours. We register it for you, with your business as the registrant where the registrar allows, and keep it renewed while you are on a plan. On request, at any time and at no charge, we move it into your own account. Registrars block moves for 60 days after a domain is registered or moved; that wait is theirs, not ours.
Your site becomes yours once it is paid for in full: the build fee on an up-front plan, or all 12 payments (or the early-end balance) on a $0 down plan. At that point we assign to you all our copyright in the custom design, code, text and layout of your site, and you can keep, copy, change and host it anywhere. Until then we own the site's design and code and you have the right to use it while your plan is active.
We keep our own tools, templates, reusable code and know-how, and can use them for other clients, but never your content or a copy of your site. Where those are part of your site, you get a permanent, free licence to keep using them as part of your site, on any host. Parts of the site come from open-source code, fonts and image libraries that stay under their own licences; the handover includes a list.
Pictures we make with AI or take from stock libraries are licensed for your use on your site and your own marketing. They are not exclusive to you, and AI-made pictures may not be protected by copyright.
We may show your site as an example of our work. Tell us if you'd rather we didn't, and we'll stop.
9. Leaving: the handover
When your plan ends and everything owed is paid, we hand your site over within 10 business days:
1. Your web address: unlocked, with the transfer code, so you can move it to any registrar you choose (or straight into your own account if it is with the same registrar).
2. Your site files: a ready-to-upload copy of the finished site, the source files and every picture, with a one-page guide to putting it on free hosting (such as Netlify) and pointing your address at it.
3. No downtime: we keep your site running on our hosting for up to 30 days after your plan ends so you can switch over calmly.
4. Your Google Business Profile: you are always its primary owner. We remove ourselves as a manager.
5. Add-ons stop. Any phone number we got for your business can be moved (ported) to your own phone carrier on request. Any carrier fees for the move are yours.
6. After those 30 days we delete our copies, except records the law requires us to keep.
Sections 8, 9, 13 and 15 still apply after this agreement ends.
If you'd like us to do the move for you on your new host, we'll quote it first.
If your plan ends with money still owed, we still move your web address to you on request, but the site files come once the balance is paid.
10. Your part
Give us accurate information and answer our questions in reasonable time.
Only send us words, photos and logos you have the right to use, and don't ask us to publish anything unlawful, misleading or infringing.
You are responsible for your own business's legal duties, such as your prices, licences, claims about your work and any trackers or forms you ask us to add.
11. The AI phone receptionist and texting add-ons
These apply only if you buy them.
AI can make mistakes. The receptionist takes messages, answers common questions and books appointments; it is not an emergency line and must not be used for medical, legal or financial advice or to take card payments.
We are not a HIPAA business associate and do not sign business associate agreements. If your business is a healthcare provider or otherwise covered by HIPAA, don't use the receptionist or texting add-ons for patient calls or messages, and don't ask us to add forms that collect health information.
Its greeting tells callers it is an AI and that calls are transcribed. You agree to keep that notice, and to follow any extra recording, consent or industry rules that apply to your callers.
Business texting needs carrier registration (10DLC) in your business's name, honours STOP and HELP, and is only sent to people who contacted you or agreed to texts.
Call and text records are kept as our Privacy policy says, and you get a summary of each conversation.
Information about your customers that the add-ons collect is yours. We use it only to run the add-ons for you and delete or return it on request when the add-on ends. You are responsible for your own privacy notice and for any consent your customers' calls and texts need.
12. What we promise and what we don't
We do the work with reasonable skill and care. Your site is built to work on current phones and browsers, and we aim for it to meet accessibility guideline WCAG 2.1 level AA. Accessibility problems reported to us are fixed as part of the service plan.
Nobody can promise search rankings, calls, sales or 100% uptime, and we don't. Hosting and phone companies we rely on have outages we can't control.
EXCEPT AS THIS AGREEMENT SAYS, THE SERVICES ARE PROVIDED "AS IS" AND WE MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, TO THE FULLEST EXTENT THE LAW ALLOWS.
13. Limits of liability
Neither side is liable to the other for indirect or consequential losses, such as lost profits, lost business or lost data.
Our total liability under this agreement is limited to what you paid us in the 12 months before the claim.
You will defend and pay any claim, loss or legal cost we face because of content, instructions or customer data you gave us, or your business's own legal duties.
The limits above do not apply to amounts you owe us, to that duty to defend and pay, to fraud or intentional wrongdoing, or to anything else the law does not allow to be limited.
14. Privacy and confidentiality
We keep your business information private and use it only to serve you. Our Privacy policy (frontstreetsystems.com/privacy/) explains what we collect and the providers we use, such as Netlify, Cloudflare, Stripe and Twilio.
15. General
Tennessee law governs this agreement. If something goes wrong, we both try to sort it out by talking first, for at least 30 days. If that fails, disputes go to the state or federal courts in Shelby County, Tennessee.
This agreement, your plan at checkout and any written quotes are the whole deal. If this agreement and the website ever differ, this agreement wins.
We may update this agreement for future purchases by posting a new version with a new date. For an existing plan, a change takes effect only after 30 days' written notice, you can cancel the monthly service plan before it does, and no change can make a $0 down term longer or more expensive.
We can transfer this agreement to another company Sam owns, or to whoever takes over the Front Street business, with notice to you. You need our OK to transfer it.
Neither side is responsible for delays caused by things outside its reasonable control.
If any part of this agreement can't be enforced, the rest still stands. Notices can be sent by email or text to the contact details on file. Electronic acceptance and signatures count the same as signatures on paper.
Questions: call or text Riley at (901) 676-7766. Written route, for notices and anything you want on paper: sam@frontstreetsystems.com.